- Fixed bug with department's open ticket permission.
- Minor bug fixes.
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Version 2.1.5 Sep 27, 2018
- 0/5, 0 votes
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Version 2.1.4 Nov 6, 2017
- 0/5, 0 votes
- Fixed bug with disable_email_on_support_ticket field.
- Minor bug fixes. -
Version 2.1.3 Aug 30, 2017
- 0/5, 0 votes
- Allow guest to view and reply the tickets that imported from email piping.
- Fixed bug with ticket escalation for guest's ticket.
- Fixed error when close or delete guest's ticket.
- Fixed error when search support ticket message with reply count.
- Replace open ticket in daily statistics by Total active ticket.
- Minor bug fixes. -
Version 2.1.2 Jun 1, 2017
- 0/5, 0 votes
- Minor bug fixes.
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Version 2.1.1 Feb 6, 2017
- 0/5, 0 votes
- Fixed error with search handler.
- Fixed bug not display online status.
- Minor bug fixes. -
Version 2.1.0 Nov 25, 2016
- 0/5, 0 votes
- Added option to disable default contact email.
- Added option enable email ticket statistics (Daily, Weekly, Monthly).
- Added quote and multiple quotes for ticket messages.
- Minor bug fixes. -
Version 2.0.0 Oct 27, 2016
- 5/5, 1 vote
IMPORTANT NOTES: You should grant permissions for each usergroup and department permissions for each group after upgrading.
- Added ticket owner changing function.
- Added statistics (Daily, Weekly, Monthly) for Support Ticket.
- Support Departments now seperated from XenForo User Groups.
- Added Department Permissions.
- Added Ticket Message History.
- Added Support Ticket Statistics Reporter (daily, weekly, monthly) by email.
- Added Support...Brillias likes this. -
Version 1.11.0 Aug 5, 2016
- 0/5, 0 votes
- Added defaut priority option.
- Added option to Use KnowledgeBase Messages for Suggestion.
- Added unassign link.
- Added more choices for Navigation Link option.
- Bug fixes and perfomance improvements. -
Version 1.10.0 Jun 25, 2016
- 0/5, 0 votes
- Added possibility to assign to a specific staff (added permissions also).
- Fixed bug on KB display order.
- Minor bug fixes.Brillias likes this. -
Version 1.9.0 Apr 7, 2016
- 0/5, 0 votes
- Added move ticket to forum action (included option and permission).
- Added delete/undelete ticket message.
- Fixed default department bug.
- Minor bug fixes.
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