Support Ticket System

Provide you a stunning system to create an amazing customer services on your client problems.

  1. Version 2.1.0 Nov 25, 2016
    0/5, 0 votes

    - Added option to disable default contact email.
    - Added option enable email ticket statistics (Daily, Weekly, Monthly).
    - Added quote and multiple quotes for ticket messages.
    - Minor bug fixes.
    hollosch and Brillias like this.
  2. Version 2.0.0 Oct 27, 2016
    5/5, 1 vote

    IMPORTANT NOTES: You should grant permissions for each usergroup and department permissions for each group after upgrading.

    - Added ticket owner changing function.
    - Added statistics (Daily, Weekly, Monthly) for Support Ticket.
    - Support Departments now seperated from XenForo User Groups.
    - Added Department Permissions.
    - Added Ticket Message History.
    - Added Support Ticket Statistics Reporter (daily, weekly, monthly) by email.
    - Added Support...
    ... Read More
    Brillias likes this.
  3. Version 1.11.0 Aug 5, 2016
    0/5, 0 votes

    - Added defaut priority option.
    - Added option to Use KnowledgeBase Messages for Suggestion.
    - Added unassign link.
    - Added more choices for Navigation Link option.
    - Bug fixes and perfomance improvements.
  4. Version 1.10.0 Jun 25, 2016
    0/5, 0 votes

    - Added possibility to assign to a specific staff (added permissions also).
    - Fixed bug on KB display order.
    - Minor bug fixes.
    Brillias likes this.
  5. Version 1.9.0 Apr 7, 2016
    0/5, 0 votes

    - Added move ticket to forum action (included option and permission).
    - Added delete/undelete ticket message.
    - Fixed default department bug.
    - Minor bug fixes.
  6. Version 1.8.0 Feb 2, 2016
    0/5, 0 votes

    - Supported attach files for Knowledge Base on front-end.
    - Supported editor for Knowledge Base, Escalation Reply Message and Predefined Reply.
    - Added Knowledge Base and Knowledge Base Categories Sitemap generator.
    - Added Email Piping System for Ticket submission and reply.
    - Minor bug fixes.
    Brillias likes this.
  7. Version 1.7.0 Nov 23, 2015
    0/5, 0 votes

    - Added disable email by default option.
    - Added contact us as ticket.
    - Minor bug fixes.
    Brillias likes this.
  8. Version 1.6.11 Oct 9, 2015
    5/5, 1 vote

    - Added sensitive data option and permision for ticket custom field.
    - Fixed Ticket Escalation time elapsed.
    - Fixed bug edit ticket's department.
    - Minor bug fixes.
    Brillias likes this.
  9. Version 1.6.10 Jul 4, 2015
    0/5, 0 votes

    - Fixed custom field on loading with one department.
    - Added department's description (HTML supported).
    - Minor bug fixes.
    adambloch and Brillias like this.
  10. Version 1.6.9 Jun 15, 2015
    0/5, 0 votes

    - Added default department option.
    - Display department name instead of select box when only one department created.
    - Minor bug fixes.
    adambloch, Brett Chitty and Brillias like this.