@SoeHoe, This is our add-on bug. I've noted your report and will solve it on the next update version. Regards,
Please fixed this issues: 1. Bold style but it is just Answered. 2. Light style but there is a new customer reply and I never opened it before. Thanks
So..., you are playing for time, right? Don't you have a better way to handle your customer problems? I use the latest add on, of course you know about it since you track your add on usage. Your question is funny...this is a very basic function of the ticket system and you failed to handle it. Am I the only one who uses this add on? Please be smart to handle the problem! Be honest too!
I asked because this issue has been resolved on the latest version (1.6.5). Could you please try to upgrade this add-on again. Regards,
Likely you are making silent update. This is last update from you: Version 1.6.6. But now you said that last version was 1.6.5 ... This must be a joke . But i will re-download and will update to 1.6.5. Thanks
Hello @Brivium This is your latest version. Bold style reversed. all opened tickets not visited yet, but they are in normal style instead. While answered ticket is in bold style. Please fixed it. Thanks
@SoeHoe, I'd like to tell you that we've just released the update version so you can get it at https://brivium.com/resources/support-ticket-system.98/ Thanks for your patience and understanding on matter. Regards,
See this... tada... Did you test it before update? or you just change Add on version without any modification? Please help asap.
Could you please check it again ? This update has been tested and installed in our official website also. The ticket state feature works normally. After upgraded, you should view this ticket again to see ticket's state changing. Regards,
You still have admin access to my forum. Check it yourself. i have follow all instruction. See ticket time. It is just in a few minutes. They are new ticket after update to latest version. Do i need to remove the add on first and reinstall it again. Please help. Thanks
I've just checked in your board. And this add-on works normally. Please make sure that after upgraded, you should view the ticket again and check ticket's state changing.
HEY, PLEASE SEE THIS PICTURE CAREFULLY. ANSWERED TICKET STILL IN BOLD STYLE. THIS ISSUES OCCUR EVEN AFTER UPGRADE.
Could you please try to download 1.6.6 version (https://brivium.com/resources/support-ticket-system.98/) and upload override all files then test it again ?
