3 requests: Automated responder after someone opens a support ticket Export support tickets and move them automatically to a thread forum Select 1 to 20 tickets and close them rather than manually opening them and closing. Like the forums, you can select all delete or select 5 and delete. Can this be done by chance?
Dear Sir, Thank you very much for your suggestions #2 #3. We always appreciate innovative ideas. Your suggestion is very interesting. We are going to study it thoroughly and decide on the best way for implementing it. Please keep on sharing ideas that will help us improve our services and processes. Thank you again for your valued input. P/s: For suggestion #1, please use Escalation Rules feature to do handle that. Regards,
