Automated Response Back + Export/Import To Threads + Select All Close

  1. PlayerUp

    PlayerUp - Jul 17, 2015 New Member

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    3 requests:
    • Automated responder after someone opens a support ticket
    • Export support tickets and move them automatically to a thread forum
    • Select 1 to 20 tickets and close them rather than manually opening them and closing. Like the forums, you can select all delete or select 5 and delete.
    Can this be done by chance?
     
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  2. Brivium

    Brivium - Jul 18, 2015 XenForo Services Staff Member

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    Dear Sir,

    Thank you very much for your suggestions #2 #3. We always appreciate innovative ideas. Your suggestion is very interesting.

    We are going to study it thoroughly and decide on the best way for implementing it.

    Please keep on sharing ideas that will help us improve our services and processes.

    Thank you again for your valued input.

    P/s: For suggestion #1, please use Escalation Rules feature to do handle that.

    Regards,
     
    #2
  3. PlayerUp

    PlayerUp - Oct 19, 2015 New Member

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    Thank you. However I noticed #1 that it doesn't support BB Code.
     
    #3
  4. PlayerUp

    PlayerUp - Oct 19, 2015 New Member

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    Ill open a support ticket. Can't get #1 working.
     
    #4
  5. Brivium

    Brivium - Oct 19, 2015 XenForo Services Staff Member

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    Just responsed on your ticket.

    Regards,
     
    #5