Dear @pydipala Thanks for your submit inquiry. Unfortunately, you can't disable Department. It will break system structure. Regards,
You can set a Department by accessing to Admin > Support Ticket > Departments > Create New Department. Regards,
Yep I know that part bit but is there anyway to set a default department in the dropdown? For example I only have one department and it would be cool if it was already selected rather than a blank box. Equally if I had two departments I might want to set one as the default . Many thanks a
Thanks for your question. I'd like to confirm with you that we will solve your request on the next update version. Regards,
That's really cool thanks Just one quick question. If I upgrade will it over write all the phrases? I have customised a lot of them and it will be a real pain to have to do it again. Many thanks
If it is going to be the case and I'm going to have to do all the phrases again can I ask for one little extra Would it be possible to turn off the FAQs?
Ok the default department seems to have caused a little problem with the custom questions... They don't appear anymore. I guess that the selection of the department triggered the correct questions to be displayed. If you add another department it does work just another little thing... When you edit a ticket the default department isn't selected either. many thanks
Dear Adambloch, Thanks for your report. Your bug report has been recorded. Our engineering team will review this. Regards,
