1. pydipala

    pydipala - Feb 27, 2015 New Member

    Credit
    Point
    Hello,

    Is there anyway to disable Departments? we don't need any Departments how to do that?
     
    Loading...
  2. Chang Lee

    Chang Lee - Feb 27, 2015 XenForo Expert Staff Member

    Credit
    Point
    Dear @pydipala

    Thanks for your submit inquiry. Unfortunately, you can't disable Department. It will break system structure.

    Regards,
     
    #2
  3. pydipala

    pydipala - Feb 27, 2015 New Member

    Credit
    Point
    Oh!!! thanks for information.
     
    #3
  4. adambloch

    adambloch - Jun 14, 2015 New Member VIP Member

    Credit
    Point
    Is there anyway to set a default department?
     
    #4
  5. Brivium

    Brivium - Jun 14, 2015 XenForo Services Staff Member

    Credit
    Point
    You can set a Department by accessing to Admin > Support Ticket > Departments > Create New Department.

    Regards,
     
    #5
  6. adambloch

    adambloch - Jun 14, 2015 New Member VIP Member

    Credit
    Point
    Yep I know that part bit but is there anyway to set a default department in the dropdown? For example I only have one department and it would be cool if it was already selected rather than a blank box. Equally if I had two departments I might want to set one as the default .

    Many thanks

    a
     
    Brett Chitty likes this.
    #6
  7. Brivium

    Brivium - Jun 15, 2015 XenForo Services Staff Member

    Credit
    Point
    Thanks for your question. I'd like to confirm with you that we will solve your request on the next update version.

    Regards,
     
    #7
  8. adambloch

    adambloch - Jun 16, 2015 New Member VIP Member

    Credit
    Point
    That's really cool thanks

    Just one quick question. If I upgrade will it over write all the phrases? I have customised a lot of them and it will be a real pain to have to do it again.

    Many thanks
     
    #8
  9. adambloch

    adambloch - Jun 16, 2015 New Member VIP Member

    Credit
    Point
    If it is going to be the case and I'm going to have to do all the phrases again can I ask for one little extra :) Would it be possible to turn off the FAQs?
     
    #9
  10. adambloch

    adambloch - Jun 23, 2015 New Member VIP Member

    Credit
    Point
    Ok the default department seems to have caused a little problem with the custom questions... They don't appear anymore. I guess that the selection of the department triggered the correct questions to be displayed.

    If you add another department it does work

    just another little thing... When you edit a ticket the default department isn't selected either.


    many thanks
     
    Last edited: Jun 23, 2015
    #10
  11. Brivium

    Brivium - Jun 23, 2015 XenForo Services Staff Member

    Credit
    Point
    Dear Adambloch,

    Thanks for your report. Your bug report has been recorded. Our engineering team will review this.

    Regards,
     
    #11