1. shenziro

    shenziro - Oct 9, 2015 New Member

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    Since I've updated to the latest version (1.6.10) my previously working escalation is no longer working correctly:

    It is set to close tickets with an automatic answer in 4320 mins (3 days) after last reply if there is no answer from the user and the ticket was last answered by our support staff. But since the update tickets get closed after 40-120 mins. Also the ticket status condition is not checked correctly since this update and wrong tickets are closed.

    Deleting the escalation configuration from ACP and recreating does not help.
     
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  2. Brivium

    Brivium - Oct 9, 2015 XenForo Services Staff Member

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    Could you please give me a screenshot on your escalation rule ?
     
    #2
  3. shenziro

    shenziro - Oct 9, 2015 New Member

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    Sure.
    And also a screenshot from a ticket.
     

    Attached Files:

    #3