Fatal error when creating prefixes

  1. Newt

    Newt - Jan 24, 2015 New Member

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    Hi, I keep getting this after creating a prefix:

    Fatal Error: Call to undefined method Brivium_XenResourcePrefix_Model_ThreadPrefix::getUsablePrefixesInCategories() Today at 3:27 PM - library/XenResource/ControllerPublic/Resource.php:763

    If I disable the addon the prefix is still there but that's cumbersome ;)
    Thanks
     
    #1
    Newt - Jan 24, 2015
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  2. Brivium

    Brivium - Jan 24, 2015 XenForo Services Staff Member

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    Could you please tell me what's XenForo and XenForo RM version that you're using ?

    Thanks,
     
    #2
  3. Newt

    Newt - Jan 24, 2015 New Member

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    I have XF 1.4.4 and RM 1.1.5
    Thanks
     
    #3
  4. Brivium

    Brivium - Jan 25, 2015 XenForo Services Staff Member

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    XFRM has Prefixes feature so you don't need to use this add-on.
     
    #4
  5. Newt

    Newt - Jan 25, 2015 New Member

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    You didn't tell when I purchased it and it doesn't show anywhere :(
    A refund is appreciated.
    Thank you
     
    #5
  6. Brivium

    Brivium - Jan 26, 2015 XenForo Services Staff Member

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    At add-on description page, we show add-on compatible and extra informations about it. Please check it again.

    Regards,
     
    #6
  7. Newt

    Newt - Jan 26, 2015 New Member

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    It doesn't read it's not compatible with the latest version, can't you just be fair and honest and tell people this is no longer needed with the current version, just like everybody else does?
     
    #7
  8. Brivium

    Brivium - Jan 26, 2015 XenForo Services Staff Member

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    We're so sorry to hearing it from you. Please submit a ticket to our Support Department to get refund information. My advise for your situation is shift to another product for same value.

    Regards,
     
    #8