How to assign Tickets to another Departement?

  1. egvag

    egvag - Nov 9, 2017 New Member

    Credit
    Point
    How can I assign an Ticket to another Departement?

    Example:
    We got an Ticket for Department 1 - wich is wrong. So we would like to switch the Ticket to Departement 2...

    Thank you for helping!

    Marcus
     
    Loading...
  2. Lisa Nguyen

    Lisa Nguyen - Nov 10, 2017 Brivium Tester Staff Member

    Credit
    Point
    Hello,

    You need to allow "Edit support ticket by anyone" permission to assign a Ticket to another Departement.
    2017-11-10_094939

    Yours truly,
     
    egvag likes this.
    #2
  3. egvag

    egvag - Nov 16, 2017 New Member

    Credit
    Point
    Thank you! I got it.
     
    #3