Installation problems

  1. holyfiregames

    holyfiregames - Mar 17, 2014 New Member

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    Hi there, I am trying to install credits premium.

    I am following the installation instructions but I'm getting a problem.

    I upload the files, and then try to install the addon XML, and after a few seconds it says that this addon is already installed. When I try to go to the options area, nothing shows up except for :

    option_group_Brivium_Credits
    option_group_Brivium_CreditsPaymentPp

    How can I fix this? It looks like the XML isn't getting fully loaded. I'm using xenforo 1.3 on a clean install. The only other thing done is installing a template.
     
    Last edited: Mar 18, 2014
    #1
    holyfiregames - Mar 17, 2014
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  2. Brivium

    Brivium - Mar 18, 2014 XenForo Services Staff Member

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    Hello,

    To solve your isssue, please try to upload to your root folder. This will overwrite some files.
    From your control panel, go to "list add-ons". Find the add-on you are upgrading, expand the "controls" menu and select "upgrade". Upload the XML file that is provided with the add-on and submit the form.

    Regards,
     
    #2
  3. holyfiregames

    holyfiregames - Mar 18, 2014 New Member

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    When I try to upgrade, it just says :

    The connection was reset

    The connection to the server was reset while the page was loading.

    When I try to install for the first time, it gets part way through ,and then gives me an error saying it is already installed...
     
    #3
  4. holyfiregames

    holyfiregames - Mar 18, 2014 New Member

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    I have uploaded to the root folder.
     
    #4
  5. Brivium

    Brivium - Mar 18, 2014 XenForo Services Staff Member

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    Could you send us an admin account via conversation. We will check this for you.
     
    #5
  6. holyfiregames

    holyfiregames - Mar 18, 2014 New Member

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    Sending right now.
     
    #6
  7. Brivium

    Brivium - Mar 18, 2014 XenForo Services Staff Member

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    Hello,

    We checked for you and saw that everything work normally.

    Regards,
     
    #7
  8. holyfiregames

    holyfiregames - Mar 18, 2014 New Member

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    Yeah, it was very weird... All I did was create a few new forums. When it rebuilt the theme I wonder if that triggered something? It appears to be working now.

    Thanks
     
    #8
  9. narkriel

    narkriel - Mar 29, 2014 New Member

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    When you try to install an error vylaziet -
    Mysqli prepare error: Table 'northcity_forum.xf_credits_stats' doesn't exist
     
    #9
  10. Brivium

    Brivium - Mar 29, 2014 XenForo Services Staff Member

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    Hello,

    As such your username isn't licensed as we can't support your issues.

    Regards,
     
    narkriel likes this.
    #10
  11. narkriel

    narkriel - Mar 29, 2014 New Member

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    Hello I'm trying to install the free version plagina.Esli it will suit me, I'll buy a premium. But to pay for something that does not work I can not. Please help me.
    031
     
    #11
  12. Brivium

    Brivium - Mar 29, 2014 XenForo Services Staff Member

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    As our understand, Free version doesn't xf_credits_stats table. Why do you have Credits Premium source code ?
     
    #12
  13. sem13

    sem13 - Mar 29, 2014 New Member

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    Tried several versions downloaded from the Internet. No one wanted to put in the end got the old version it will install free. A new not want. Perhaps caught somewhere and premium. Please understand. Those that are off site also does not put, and the system is interesting, but can not try :-(
     
    #13
  14. Brivium

    Brivium - Mar 30, 2014 XenForo Services Staff Member

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    Sorry about that but we can't help you. You must be our customer and have license for our product to get support from us.

    Regards,
     
    #14