1. Valkyrie Network

    Valkyrie Network - Feb 2, 2015 New Member

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    I recently installed this ticket system. However, its not adding anything to the navigation or the footer. I have no way of getting to the ticket system or knowing what the URL is. Can you provide me the url the ticket system would be under if I had friendly URLs enabled?

    I'm also getting the below error message:

    Error Info
    ErrorException: Fatal Error: Call to undefined method XenForo_Model_User::brstsGetUserGroupsByUsersInRange() -library/Brivium/SupportTicketSystem/Deferred/Member.php:20
    Generated By: Jube, 10 minutes ago
    Stack Trace
    #0 [internal function]: XenForo_Application::handleFatalError()
    #1 {main}
    Request State
    array(3) {
    ["url"] => string(52) "http://(removed).com/admin.php?add-ons/install"
    ["_GET"] => array(1) {
    ["add-ons/install"] => string(0) ""
    }
    ["_POST"] => array(3) {
    ["server_file"] => string(0) ""
    ["_xfConfirm"] => string(1) "1"
    ["_xfToken"] => string(8) "********"
    }
    }
     
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  2. Brivium

    Brivium - Feb 2, 2015 XenForo Services Staff Member

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    Point
    Dear Sir/Madam,

    Please try to upload override all files at Upload folder to your forum root and install this addon again.

    Regards,
     
    #2
  3. Valkyrie Network

    Valkyrie Network - Feb 3, 2015 New Member

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    Point
    I reinstalled it as you suggested. However, the tab is still not appearing on the homepage. What should the URL be if I enabled friendly URL?
     
    #3
  4. Brivium

    Brivium - Feb 3, 2015 XenForo Services Staff Member

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    Point
    You should grant permission for specific usergroup and set the option at Admincp > Options > Brivium - Support Ticket System.

    Regards,
     
    #4
  5. Valkyrie Network

    Valkyrie Network - Feb 3, 2015 New Member

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    Point
    I am getting this error message when I set the knowledge page as the default page:

    Error Info
    ErrorException: Fatal Error: Call to undefined method Brivium_SupportTicketSystem_Model_SupportTicket::canViewKnowledge() -library/Brivium/SupportTicketSystem/EventListeners/Listener.php:23
    Generated By: Jube, A moment ago
    Stack Trace
    #0 [internal function]: XenForo_Application::handleFatalError()
    #1 {main}
    Request State
    array(3) {
    ["url"] => string(27) "http://(removed).com/"
    ["_GET"] => array(0) {
    }
    ["_POST"] => array(0) {
    }
    }
     
    #5
  6. Brivium

    Brivium - Feb 3, 2015 XenForo Services Staff Member

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    Point
    Dear Valkyrie,

    Thanks for your report. An upgrade version (solve your issue) will be released today.

    Thanks for your patience.

    Regards,
     
    #6