Problem with hidden departments

  1. shenziro

    shenziro - Oct 7, 2015 New Member

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    I've added a hidden department to assign tickets after creation. Like a "second level support" department.

    Its possible to move tickets to this department, but:
    - Users added to this department cannot see open tickets that are set to this department.
    - The department is not shown in ACP -> Support Tickets -> Departments.
     
    #1
    shenziro - Oct 7, 2015
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  2. Brivium

    Brivium - Oct 9, 2015 XenForo Services Staff Member

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    Hello,

    Thanks for your report. It seems to our add-on error. So we will check and upgrade this add-on asap.

    Regards,
     
    #2