Support Ticket System 1.6.6 has been released with improvement, new feature and bug fix. For more details on this update, please find at its changelog below and don't forget to always back up your site before proceeding to the update process. - Performance improvements. - Fixed bug on support ticket read/unread state. - Minor bug fixes. More Informations: Support Ticket System
Did you do some test before publishing new update? You have update 2 times but bugs still remain: https://brivium.com/threads/answered-ticket-title-still-in-bold-style.1684/#post-4458
Could you please check it again ? This update has been tested and installed in our official website also. The ticket state feature works normally.