2 Tickets has been closed, and 1 already answered. But in Support Ticket menu still sown 3 in read color. Why? Thanks
Dear Sir/Madam, Could you please tell me that 2 closed tickets was being closed by Escalation rule or close manually ? Regards,
It is closed manually. IMO, support Ticket numbers should be 0 because all the ticket has been answered.
Hello, Thanks for your reported bug. We will have an upgrade version to solve your issue(s) asap. Regards,
Hello, this is critical bugs. can you fixed i ASAP? Currently we don't know if we have a new ticket or not. It is useless now. Thanks
@SoeHoe, Please wait the update version which will be released at the weekend. We're under resolving your issue and another issues. Thanks for your patience. Regards,