Dear Sir/Madam, Your ticket status doesn't appear because all of statuses are being removed. I've just added all of them for you, so you can check at (admin.php?brsts-statuses/) Best regards,
Thanks a lot for this help - however we never deleted any status - what we did is deleting files from the add on because it had other problems after the updates. I will remove my "bad" review - not entirely sure how the status works but maybe consider including them into any new update - if thats possible. Regards edit: seems i can not remove the review - please feel free to delete this
Hello again, Is there any way you could add that our support can mark the ticket "On Hold". Like a option to manually set the ticket status? Kind Regards Dennis
Dear Dennis, I've just sorted your issue out by changing setting for On Hold status on Include in Active Tickets & Include in Awaiting Reply. In case you need any more help, feel free to contact us. Regards,
