1. VanValdenburg

    VanValdenburg - Jan 27, 2015 New Member

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    [​IMG]
    No status and tickets not updating - seems all those updates messed with it completely.

    Regards
     
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  2. Brivium

    Brivium - Jan 27, 2015 XenForo Services Staff Member

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    Could you please give me an admin account via ticket system to debug your issue ?

    Regards,
     
    #2
  3. VanValdenburg

    VanValdenburg - Jan 27, 2015 New Member

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    Hello,

    thanks for the reply - here the details.

    Removed for security.

    Regards
     
    Last edited by a moderator: Jan 27, 2015
    #3
  4. Brivium

    Brivium - Jan 27, 2015 XenForo Services Staff Member

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    Dear Sir/Madam,

    Your ticket status doesn't appear because all of statuses are being removed. I've just added all of them for you, so you can check at (admin.php?brsts-statuses/)

    Best regards,
     
    #4
  5. VanValdenburg

    VanValdenburg - Jan 27, 2015 New Member

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    Thanks a lot for this help - however we never deleted any status - what we did is deleting files from the add on because it had other problems after the updates.

    I will remove my "bad" review - not entirely sure how the status works but maybe consider including them into any new update - if thats possible.

    Regards


    edit: seems i can not remove the review - please feel free to delete this ;)
     
    #5
  6. VanValdenburg

    VanValdenburg - Jan 28, 2015 New Member

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    Hello again,

    Is there any way you could add that our support can mark the ticket "On Hold".
    Like a option to manually set the ticket status?

    Kind Regards
    Dennis
     
    #6
  7. Brivium

    Brivium - Jan 30, 2015 XenForo Services Staff Member

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    Dear Dennis,

    I've just sorted your issue out by changing setting for On Hold status on Include in Active Tickets & Include in Awaiting Reply.

    In case you need any more help, feel free to contact us.

    Regards,
     
    #7